Support

Contact us

For any question or problem, write to us at yamster@thepapageek.com. Please tell us your device (iPhone, Android, tablet) and the app version.

The easiest way: in the app, open the menu and choose "Contact us", then "Report a bug", "Suggest an idea" or "Other". Your mail app opens with a pre-filled message (app version and device model). Nothing is sent until you press "Send". We reply as soon as possible.

Restore your Premium purchase

Premium is a one-time purchase tied to your Apple or Google account. To get it back on a new device or after a reinstall:

• Sign in on the device with the same Apple / Google account you used to buy it.
• Open Yamster, then the menu, then "About".
• Tap "Restore purchases".

If nothing is restored

You will see "Purchase restored." if all goes well, or "No purchase to restore." if nothing is found on this account. You do not have to pay a second time.

FAQ

Premium doesn't activate after purchase. Close and reopen the app, check your Internet connection, then try "Restore purchases". If the problem continues, write to us with the purchase date.

I changed phones, where are my games? Your games, players and statistics are stored only on your phone. They are not automatically moved to a new device, unless your system backup (iCloud / Google) includes them. Your Premium purchase can be restored (see above).

I uninstalled the app, did I lose my data? Yes, local data is deleted on uninstall (unless restored from a system backup).

How do I get a refund? Refunds are handled by Apple or Google: make your request directly through the App Store or Google Play.

Where is my personal data? Nowhere but on your phone: see the [privacy policy](/en/privacy/).